Appointment Desk has been offering appointment scheduling solutions to medical practices and other businesses for over 14 years. Our business was founded to provide a higher-touch appointment setting service for medical practices seeking a level of expertise and follow-through that did not exist in the market, and that’s what we’ve been doing ever since. Our leadership team has 45 years of combined experience leading teams and organizations to success.
Experience is our foundation, but our passion drives our daily mission at Appointment Desk – helping our clients run their businesses more efficiently and effectively. We want our clients to focus on doing what they do best and let us focus on what we do best – scheduling appointments.
Along the way, we resolve to make every contact count – whether with our team, our clients and their customers, our vendors and the communities we impact. This commitment is what makes our appointment setting service different from all others.
At Appointment Desk we incorporate our values into every aspect of our business – both in how we run our business and how we provide you service.
Above all we value integrity, relationships and quality, which drive us to live out the following values in our day to day business operations:
Doing the right thing – no questions asked
Communicating clearly, timely and consistently
Forging relationships founded on mutual trust, admiration and a desire to get it right
Empowering our team with the training and tools they need to serve our clients
Improving processes to yield better results at lower costs
Continuously monitoring stringent quality standards
Leveraging technology, without losing the personal touch
Capturing and reporting accurate and effective information
Call 888-244-5150 to a needs consultation and get your service up and running as soon as possible.
I think what's special is that I always receive positive feedback from my patients regarding appointment desk. They are amazed that they can actually speak to an "answering service", make the appointment or contact me if needed and are not frustrated. If one comment stands out, it's "whoever is answering your phone is so nice." Appointment Desk might be the first encounter that a new patient makes with my practice. A positive first impression can only help me.
The services at ADI have been such a blessing for me. Being a psychologist, I am unable to answer my phone during the day. ADI allows my clients to get a live voice when they contact my office instead of an answering machine, which I believe is invaluable these days. The people at ADI are extremely helpful. They set/reschedule appointments for me, answer client questions and only when necessary do they send people to my voice mail.
Appointment Desk provides a centralized scheduling desk for over 40 providers, supporting calls from thousands of health plan members. Their service has exceeded expectations and has increase the number of appointments scheduled substantially. I would strongly recommended Appointment Desk service to other health plans and provider networks.
We have partnered with Appointment Desk for years. They are a true extension of our practice providing a great service at a cost lower than internal staff. On average the services have been less than $36 per workday, which is far less than the cost of internal staff. The Appointment Desk professional receptionists have increased our appointments adding new patients with fewer missed calls and expands our scheduling hours beyond our typical office hours