What You Get
Our Medical Reception Services
Real Human Answering
Every call is answered by a live, trained professional—not a machine. Patients feel valued from the very first hello, building trust and keeping your practice accessible.
Appointment Scheduling (On Your Software)
We integrate directly into your existing scheduling system. No extra platforms, no extra steps—just seamless booking that keeps your calendar accurate and up to date.
Patient Info Verification & New Patient Chart Set Up
From confirming details to creating complete new patient charts, we handle the admin so your team can focus on care. Accurate records mean smoother visits and fewer delays.
Insurance Verification
We verify insurance coverage before appointments, reducing surprises and helping patients understand their benefits. That means fewer headaches for your staff and your patients.
Appointment Reminders
Missed appointments cost time and money. We send customized reminders by phone, text, or email—helping patients stay on track and keeping your schedule full.
Available 24/7 with a Bilingual Team
Day or night, English or Spanish, we’re here to answer. Around-the-clock availability ensures every patient call is answered, no matter when they reach out.
Benefits of Our Service
Our Appointment Desk® team has developed a collaborative, high-touch approach to appointment scheduling.
Increase Appointments
We provide your business with extended business hours and coverage during breaks or absences to make sure you don’t miss the opportunity to schedule more appointments.
Personalized Service
Our professional receptionists provide personalized service representing your business.
Improve Customer Experience
We free up your staff to better serve your on-site customers.
Pay for Productive Time
Because we charge based on phone minutes used, you won't pay for unproductive time.
Reduce Human Resource Requirements
We incur the cost to hire, train and support employees, reducing your overhead costs.
Lower Overhead Costs
Our service minimizes the need for you to dedicate staff and space to support the appointment scheduling function.
Reliable and Secure
We can assure you uninterrupted service using our highly secure and flexible cloud-based technology.
Simple Start Up Process
Interview
We facilitate an extensive interview with your team to determine the best design for your medical answering services.
Forward Calls
Using the call forwarding feature, calls are automatically sent to our professional receptionists, including our bilingual medical receptionists if needed.
Schedule Appointments
Our virtual receptionists schedule your appointments using a secure, online calendar tool- OR – by accessing your existing calendar.
HIPAA Compliant Call Answering for Every Specialty
No matter your specialty, your patients deserve responsive, professional communication every time they call. Our medical answering services are tailored to support a wide range of practices.
Explore how we serve your specialty:
- Primary Care – Ensure continuity of care with 24/7 patient support.
- Behavioral Health – Compassionate call handling for sensitive patient needs.
- Podiatry – Streamlined scheduling and reminders to keep patients on track.
- Optometry & Ophthalmology – Appointment coordination and patient chart setup for eye care practices.
- Dermatology – Efficient message handling and insurance verification for busy dermatology offices.
- Dental
– 24/7 call coverage and scheduling support to reduce no-shows and keep chairs full.
Real Results From Practices Like Yours
See how medical and behavioral health practices across the country are improving efficiency, reducing missed calls, and providing better patient care with our answering and scheduling solutions. From single-location offices to multi-location networks, these case studies highlight the measurable impact we deliver.
Explore our case studies:
- Dallas Podiatry Practice – Increased income by $7,040 per month.
- Austin Behavioral Health Practice – Saved $2,275 per month.
- Pennsylvania Multi-Location Ophthalmology Practice – Gained 240 new patients per month.
- Nevada Behavioral Health Network – Improved patient satisfaction and increased appointment volume.
Medical Scheduling Service
Demo Our Services!
See how Appointment Desk® streamlines medical appointment scheduling while improving patient care. Book your FREE demo today and experience the difference firsthand!
Frequently Asked Questions
What is an appointment scheduling service for medical practices?
An appointment scheduling service helps medical practices, clinics, and physician networks manage patient calls, schedule or update appointments, verify insurance, and set up new patient charts. At Appointment Desk, we act as an extension of your office—handling calls, scheduling in your software, and ensuring patients have the information they need before their visit.
How does Appointment Desk verify insurance and patient information?
We provide comprehensive insurance verification services to guarantee only eligible patients are scheduled. Our team also verifies patient information, creates new patient charts, and ensures details are accurate before appointments, saving your staff valuable time.
Do you work with my practice management software?
Yes. Our team routinely works with over a dozen different practice management systems commonly used in the medical industry. We schedule directly in your software to keep your records accurate and up-to-date.
What makes your medical answering service different from a call center?
Unlike generic call centers, Appointment Desk offers real human answering with trained medical scheduling professionals. We follow your customized scripts and procedures so patients feel like they are speaking directly with your office—not a third party.
Is your team available after-hours or on weekends?
Yes. Our professionals are available 24/7, 365 days a year. This ensures your patients always reach a live person who can assist with scheduling, reminders, or urgent updates, even outside normal business hours.
Can you handle multi-location or large physician networks?
Absolutely. We are experienced in scheduling across multiple locations and use maps and scripts to determine the best location for each patient. This helps maximize appointment volume across all offices in your network.
Do you provide appointment reminders?
Yes. We make reminder calls to reduce no-shows and improve patient attendance. Reminders can be customized to fit your practice’s preferences and patient communication style.
What additional benefits do you provide for patients?
We routinely give patients clear instructions about what to bring to their appointment and provide driving directions to your office. This helps create a smoother patient experience and reduces missed or incomplete visits.
Do I need to commit long-term?
No. Appointment Desk offers a monthly service agreement with no long-term commitment required. Practices can start risk-free and scale as their needs grow.