Managing Calls Without Support Staff

As a solo practitioner, she found managing every aspect of her behavioral health practice overwhelming. Her commitment to giving clients her full attention during sessions made it difficult to answer inbound calls, leading to missed calls and frustration.

• The Solo Practitioner was Unavailable During Client Sessions: Without support staff, the single practitioner had no choice but to direct calls to her voicemail during client sessions.
• Inability to Answer Calls in Real-Time: The practitioner experienced a negative impact on her practice, as well as her practice’s inefficiency and client satisfaction.
• Potential Clients Directed to Voicemail: Due to the practitioner’s dedication to clients, she missed potential appointment scheduling, resulting in the loss of new clients.
  

Realizing she needed a solution for call management, the solo practitioner sought a way to free up her time and resources. This would enable her to develop relationships with new clients while still giving her undivided attention to her existing clients during sessions.

Challenges:

Professional Call Management by Appointment Desk

To address these issues, the practitioner partnered with Appointment Desk, a leading provider of central scheduling solutions. This partnership brought immediate relief and professional call management to her practice.

• Extended Hours of Calls Answered: Appointment Desk’s team of professionally trained receptionists answered inbound calls from 7:00 a.m. to 7:00 p.m., Monday through Friday. This ensured that every call was handled with care and professionalism, providing a live voice, instead of a recording.
• Live Receptionist: Having a live receptionist answer the calls instead of relying on voicemails ensured that patient inquiries were promptly addressed, creating a positive first impression and increasing appointments.
  

The strategy to partner with Appointment Desk not only enhanced her ability to serve new clients while treating current clients, but also saved her the resources required to have staff on payroll.

Solutions:

Improved Client Communication and Cost Savings

The impact of this partnership was profound, leading to enhanced client communication and notable cost savings. Let’s review the direct benefits.

• Clients Received a Live Voice: This immediate, personal response avoided the answering machine and improved client satisfaction and trust in the practice.
• Increased Efficiency: Appointment Desk’s receptionists efficiently managed appointment scheduling and rescheduling, reducing administrative burdens.
• Significant Cost Savings: The $2,275 per month savings required to hire a full-time receptionist allowed the practitioner to invest in other critical areas of her practice.
  

The advantages of an Appointment Desk partnership—to both the solo practitioner and her clients—were substantial, resulting in a win-win scenario that allowed her practice to grow. At the same time, she remained committed to its quality of care.

Results:

Proven Results

Trusted Partnership

The services at Appointment Desk have been such a blessing for me. Being a psychologist, I am unable to answer my phone during the day. Appointment Desk allows my clients to get a live voice when they contact my office instead of an answering machine, which I believe is invaluable these days. The people at Appointment Desk are extremely helpful. They set and reschedule appointments for me, answer client questions, and only when necessary do they send people to my voice mail.

Your Practice with Professional Call Handling

The benefits realized by this Austin-based behavioral health practice highlight the value of professional call-handling services. By partnering with Appointment Desk, the practitioner ensured that her clients received the care and attention they deserved while also significantly reducing operational costs.

Key Benefits Realized:

Simplified Scheduling:

New patients could easily schedule appointments with the solo practitioner while she was treating her existing patients.

Saved On Overhead Cost:

The practice avoided hiring a full-time receptionist for a fraction of the cost while meeting administrative demands.

Freed Up Time:

The responsive live voice for scheduling and rescheduling appointments alleviated the practitioner's overwhelming workload, allowing her to spend more time focusing on her patients.

Schedule A Consultation Today

For practices facing similar challenges, adopting a call management solution can greatly enhance efficiency and financial results. With Appointment Desk, you can ensure no call goes unanswered, improve client satisfaction, and streamline your operations. Don’t wait—take action today and take your practice to the next level!