Overcoming Missed Appointment Opportunities

Despite their commitment to exceptional patient care, the practice faced significant challenges in managing new patient appointment opportunities. These challenges were primarily due to limitations in their call handling process.

• Closed for Lunch: During lunch breaks, the office closed, and calls went unanswered, leading to missed patient inquiries.
• Surgery Days: On designated surgery days, the office remained closed, further compounding the issue of missed calls.
• Limited Operating Hours: With office hours from 9 am to 4 pm, any calls outside this window were not answered, restricting access for potential new patients.
  

Recognizing these constraints, the practice understood that improving call management was essential to better serve their patients and enhance overall efficiency.

Challenges:

Effective Call Management with Appointment Desk 

To address the issue of missed appointment opportunities, the practice partnered with Appointment Desk, our professional call management service. This partnership brought a significant transformation in how the practice managed its calls.

• Extended Call Answering Hours: Appointment Desk's professional receptionists handled calls from Monday to Friday, 7 am to 7 pm, ensuring that patient inquiries were addressed promptly and efficiently.
• Continuous Coverage: By extending call answering beyond the practice’s regular operating hours, including lunch breaks and surgery days, Appointment Desk ensured no calls were missed.
  

This strategic implementation provided the practice with a reliable solution to manage patient calls effectively, enhancing patient satisfaction and optimizing appointment scheduling.

Solutions:

Significant Increase in New Patient Appointments and Revenue

​​The implementation of Appointment Desk's services had a profound impact on the practice's operations.

• Increase in New Patient Appointments: The practice experienced an average increase of 44 new patient appointments per month. This improvement directly resulted from the extended call answering hours and the professional handling of patient inquiries.
• Financial Impact: With the rise in new patient appointments, the practice saw a substantial increase in monthly income, amounting to $7,040.
• Return on Investment: The financial benefits far outweighed the cost of the service. With a new monthly income of $7,040 and a service cost of $2,100, the practice achieved an impressive return on investment of 235%.
  

This significant improvement in both patient appointments and revenue underscored the effectiveness of professional call management in transforming the practice's operations.

Results:

Proven Results

Trusted Partnership

We have partnered with Appointment Desk for years. They are a true extension of our practice providing a great service at a cost lower than internal staff. On average the services have been less than $50 per provider per workday, which is far less than the cost of internal staff. The Appointment Desk professional receptionists have increased our appointments adding new patients with fewer missed calls and expands our scheduling hours beyond our typical office hours.

Transform Your Practice with Professional Call Management 

The partnership with Appointment Desk has demonstrated the transformative potential of professional call management for the Dallas podiatry practice. By addressing missed appointment opportunities and extending call answering hours, the practice significantly improved patient care and increased revenue.

Key Benefits Realized:

Enhanced Patient Access:

Patients could reach the practice more easily, resulting in increased new patient appointments.

Increased Revenue:

The substantial rise in monthly income highlighted the financial benefits of efficient call management.

Improved Patient Satisfaction: Prompt and professional handling of calls led to a better overall patient experience.

Schedule An Appointment With Us

For other practices facing similar challenges, implementing a professional call management solution can lead to significant improvements in both operational efficiency and financial performance. Consider partnering with a service like Appointment Desk to transform your practice and achieve these remarkable outcomes.