Appointment Desk®
Patient Answering & Appointment Scheduling Services Trusted by Medical Practices Across the U.S.
HIPAA Compliant Remote Medical Reception
Real People. Real Support
With our overflow reception services, say goodbye to staffing challenges.
Consistent, Human-First Answering
Every patient call is answered by a trained professional—no bots, no voicemails, no lost revenue.
We Book Directly in Your System
Our team integrates seamlessly with your existing scheduling software—no learning curves, no switching platforms.
Start Every Visit with Complete, Verified Info
We handle all the chart setup and data checks, so you don’t waste time tracking down details.
End the “Do I Have Coverage?” Conversations
We verify insurance before the visit—so patients (and your staff) aren’t left confused or surprised.
Fewer No-Shows. Fuller Schedules.
Text, email, or call reminders that reduce no-shows and keep patients engaged with their care.
Capture Calls. Book Revenue. 24/7.
Our bilingual team answers calls 24/7—turning after-hours inquiries into appointments and capturing revenue other practices leave behind.
Who We Are
Appointment Desk® provides medical answering services for practices across the nation with our professional and friendly U.S.-based receptionists. Our service is designed to be a full-service appointment desk solution, minimizing the need for our clients to dedicate staff and space to support their appointment scheduling function.
Who We Help
How It Works
We operate as an extension of your team, using your workflows.
Calls are seamlessly forwarded to our remote medical receptionists.
We handle intake and schedule appointments right on your calendar.
What It Means For You
Proven to Increase Appointments
Medical practices and other businesses often lose appointments, because their front desk staff is on the phone, assisting others or out of the office. We have a team of receptionists ready to take your appointment calls so you don’t have to worry about missed calls due to a busy office, sick days, vacation time or employee turnover.
More Appointments = More Revenue
Lower Overhead Costs
Our appointment scheduling services typically cost our clients’ one-third of the cost of a full-time receptionist. We can cover 100% of your appointment desk needs or complement your existing staff – either way, you reduce costs!
Less Overhead = Lower Costs
Enhanced Customer Support
No matter how busy your front desk may be or how many calls are being received simultaneously, we are here to handle those calls promptly. This allows your front desk staff to focus on serving the needs of your office more effectively.
Resolving Customers Needs = Improved Customer Service
See What Our Clients Are Saying
We have partnered with Appointment Desk for years. They are a true extension of our practice providing a great service at a cost lower than internal staff. On average the services have been less than $36 per workday, which is far less than the cost of internal staff. The Appointment Desk professional receptionists have increased our appointments adding new patients with fewer missed calls and expands our scheduling hours beyond our typical office hours.
Donald Blum, DPM
The services at ADI have been such a blessing for me. Being a psychologist, I am unable to answer my phone during the day. ADI allows my clients to get a live voice when they contact my office instead of an answering machine, which I believe is invaluable these days. The people at ADI are extremely helpful. They set/reschedule appointments for me, answer client questions and only when necessary do they send people to my voice mail.
Jennifer Dunham, LPC
Appointment Desk provides a centralized scheduling desk for over 40 providers, supporting calls from thousands of health plan members. Their service has exceeded expectations and has increase the number of appointments scheduled substantially. I would strongly recommended Appointment Desk service to other health plans and provider networks.
Abby Grossa, CFO
