HIPAA Compliant Remote Medical Reception
Real People. Real Support
With our overflow reception services, say goodbye to the following challenges:
- No more overwhelmed staff struggling to manage unexpected surges in call traffic.
- No more rigid service options—easily scale up or down as your needs change.
- No more missed patient calls, even during after-hours, weekends, or holidays.
- No more unnecessary expenses—only pay for the coverage you actually need.
- No more cookie-cutter solutions—customize our services to fit your practice’s unique workflows and needs.
Increase Your Appointments
Increase your appointments by up to 20% with our proven answering service appointment scheduling.
Bilingual Support Available
Provide a seamless experience for your Spanish-speaking patients— clear communication, better care, no language barriers.
Ready for Calls 24/7
Ensure your patients are always heard, even after hours.
Medical Appointment Scheduling & Securing Patient Data
Information security goes beyond just meeting HIPAA requirements—we want you and your patients to feel confident in their data’s safety. At Appointment Desk®, we’ve built a robust defense against data leaks and hackers, and we continually update our processes to keep patient information secure. All of this is done while maintaining a user-friendly platform for both your staff and patients.
Who We Are
Appointment Desk® provides medical answering services for practices across the nation with our professional and friendly U.S.-based receptionists. Our service is designed to be a full-service appointment desk solution, minimizing the need for our clients to dedicate staff and space to support their appointment scheduling function.
Who We Help
How It Works
You tell us how you want your calls handled.
You forward your appointment calls to us.
We book your appointments on your shared calendar.
What It Means For You
Proven to Increase Appointments
Medical practices and other businesses often lose appointments, because their front desk staff is on the phone, assisting others or out of the office. We have a team of receptionists ready to take your appointment calls so you don’t have to worry about missed calls due to a busy office, sick days, vacation time or employee turnover.
More Appointments = More Revenue
Lower Overhead Costs
Our appointment scheduling services typically cost our clients’ one-third of the cost of a full-time receptionist. We can cover 100% of your appointment desk needs or complement your existing staff – either way, you reduce costs!
Less Overhead = Lower Costs
Enhanced Customer Support
No matter how busy your front desk may be or how many calls are being received simultaneously, we are here to handle those calls promptly. This allows your front desk staff to focus on serving the needs of your office more effectively.
Resolving Customers Needs = Improved Customer Service
See What Our Clients Are Saying
We have partnered with Appointment Desk for years. They are a true extension of our practice providing a great service at a cost lower than internal staff. On average the services have been less than $36 per workday, which is far less than the cost of internal staff. The Appointment Desk professional receptionists have increased our appointments adding new patients with fewer missed calls and expands our scheduling hours beyond our typical office hours.
Donald Blum, DPM
The services at ADI have been such a blessing for me. Being a psychologist, I am unable to answer my phone during the day. ADI allows my clients to get a live voice when they contact my office instead of an answering machine, which I believe is invaluable these days. The people at ADI are extremely helpful. They set/reschedule appointments for me, answer client questions and only when necessary do they send people to my voice mail.
Jennifer Dunham, LPC
Appointment Desk provides a centralized scheduling desk for over 40 providers, supporting calls from thousands of health plan members. Their service has exceeded expectations and has increase the number of appointments scheduled substantially. I would strongly recommended Appointment Desk service to other health plans and provider networks.
Abby Grossa, CFO
