Medical Answering Services

Full Service & HIPAA Compiant

Our Medical Reception Services

At Appointment Desk®, we go beyond simply answering your phone and taking messages. We pride ourselves on offering comprehensive medical appointment scheduling services to businesses that are looking to boost their revenue, enhance customer experience, and reduce costs. With our professional services, we aim to provide a seamless and efficient experience for both you and your customers.

New Patient Intake

Appointment Desk® is here to welcome your new patients using our tailored medical appointment scheduling service. Our team will also verify insurance coverage, set up patient charts, and provide any upfront instructions or guides to the patient, ensuring they are prepared for their first visit and that your office staff has everything they need to proceed integrated into your system. 

Bilingual Receptionists

Our staff includes bilingual medical receptionists to ensure the information we get from patients is as clear and accurate as possible, reducing confusion and potential risks of miscommunication and helping patients feel confident in their ability to communicate clearly with your office. 

Simple Start Up Process

Interview

We facilitate an extensive interview with your team to determine the best design for your medical answering services.

Forward Calls

Using the call forwarding feature and/or a phone menu option, your appointment related calls are automatically sent to our professional receptionists, including our bilingual medical receptionists if needed.

Schedule Appointments

Our virtual receptionists schedule your appointments using a secure, online calendar tool- OR – by accessing your existing calendar. 

Benefits of Our Service 

Our Appointment Desk® team has developed a collaborative, high-touch approach to appointment scheduling. We will customize your appointment scheduling service specifically to the needs of your business with the utmost efficiency. 


Discover the Benefits of our Appointment Desk Service.

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  • Increase Appointments

    We provide your business with extended business hours and coverage during breaks or absences to make sure you don’t miss the opportunity to schedule more appointments.

  • Personalized Service

    Our professional receptionists provide personalized service representing your business.

  • Improve Customer Experience

    We free up your staff to better serve your on-site customers.

  • Pay for Productive Time

    Because we charge based on phone minutes used, you won't pay for unproductive time.

  • Reduce Human Resource Requirements

    We incur the cost to hire, train and support employees, reducing your overhead costs. 

  • Lower Overhead Costs

    Our service minimizes the need for you to dedicate staff and space to support the appointment scheduling function.

  • Reliable and Secure

    We can assure you uninterrupted service using our highly secure and flexible cloud-based technology.

Features of Our Appointment Scheduling Service 

Our medical appointment scheduling service offers a range of convenient features that ensure a seamless experience with Appointment Desk®: 

 

  • Appointment reminder calls
  • Customized online calendar tool 
  • Scripted procedures to ensure our service is an extension of your business 
  • Bilingual professionals to serve your diverse customer base 
  • Available 24 hours a day, 7 days a week to ensure your customers always have contact
  • 100% call recording for quality purposes 
  • Customized scorecards used to score calls for quality 
  • Continuous training to ensure our professionals stay current with your business processes
  • Service level and return on investment reporting 
  • Monthly service agreement with no long term commitment 


At Appointment Desk we make it easy for you to take full advantage of the benefits and features of our appointment scheduling service.

Exclusive Benefits to Medical Practices and Physician Networks 

In addition to all the benefits and features typical of our appointment scheduling service, our experience allows us to provide additional value to our clients in the medical field. We routinely perform the following functions in over a dozen different practice management systems commonly used in the medical industry:


  • Verifying patient information 
  • Setting up new patient charts 
  • Verifying insurance 
  • Scheduling or changing appointments on your calendar
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Our Focus and How We Operate

  • We possess a comprehensive understanding of insurance verification procedures and are adept at designing meticulous processes that guarantee only eligible patients are scheduled for appointments.
  • We optimize use of our phone system to route appointment related calls to our professionals, while directing non-appointment related calls to your staff as available
  • We work directly with your staff to resolve non-appointment related calls that do come to us
  • We are accustomed to scheduling appointments for practices or networks with multiple locations, utilizing scripts and maps to determine the best location for each patient, in an effort to maximize appointments at each location. 
  • We routinely provide patients with specific instructions about what to bring to their appointment and provide them driving directions to your office. 


At Appointment Desk we make it easy for you to take full advantage of the benefits and features of our appointment scheduling service.

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