At Appointment Desk® we don’t just answer your phone and take a message. We differentiate ourselves by providing a full-service appointment scheduling solution to businesses seeking to increase revenue, improve customer experience and lower costs.
Our approach at Appointment Desk is collaborative and high touch with a focus on designing a customized appointment scheduling service that benefits your business.
Increase Appointments – We provide your business with extended business hours and coverage during breaks or absences to make sure you don’t miss the opportunity to schedule more appointments.
Personalized Service – Our professional receptionists provide personalized service representing your business.
Improve Customer Experience – We free up your staff to better serve your on site customers.
Pay for Productive Time – Our fees are based on phone minutes used, which means you don’t pay for non-productive employee time.
Reduce Human Resource Requirements – We incur the cost to hire, train and support employees, reducing your overhead costs.
Lower Overhead Costs – Our service minimizes the need for you to dedicate staff and space to support the appointment scheduling function.
Reliable and Secure – We can assure you uninterrupted service using our highly secure and flexible cloud-based technology.
Our appointment scheduling service includes several features that make it convenient to use Appointment Desk and give you peace of mind that the process is working as designed.
Appointment reminder calls
Customized online calendar tool
Scripted procedures to ensure our service is an extension of your business
Bilingual professionals to serve your diverse customer base
Available 24 hours a day, 7 days a week to ensure your customers always have a contact
100% call recording for quality purposes
Customized scorecards used to score calls for quality
Continuous training to ensure our professionals stay current with your business processes
Service level and return on investment reporting
Monthly service agreement with no long term commitment
At Appointment Desk we make it easy for you to take full advantage of the benefits and features of our appointment scheduling service.
There are THREE simple steps to start enjoying the benefits of increased revenue, better customer service and lower costs!
We facilitate an extensive interview with your team to determine the best design for your appointment scheduling process
Using the call forwarding feature and/or a phone menu option, your appointment related calls are automatically sent to our professional receptionists
Our professional receptionists schedule your appointments using a secure, online calendar tool -OR- by accessing your existing calendar
I think what's special is that I always receive positive feedback from my patients regarding appointment desk. They are amazed that they can actually speak to an "answering service", make the appointment or contact me if needed and are not frustrated. If one comment stands out, it's "whoever is answering your phone is so nice." Appointment Desk might be the first encounter that a new patient makes with my practice. A positive first impression can only help me.
The services at ADI have been such a blessing for me. Being a psychologist, I am unable to answer my phone during the day. ADI allows my clients to get a live voice when they contact my office instead of an answering machine, which I believe is invaluable these days. The people at ADI are extremely helpful. They set/reschedule appointments for me, answer client questions and only when necessary do they send people to my voice mail.
Appointment Desk provides a centralized scheduling desk for over 40 providers, supporting calls from thousands of health plan members. Their service has exceeded expectations and has increase the number of appointments scheduled substantially. I would strongly recommended Appointment Desk service to other health plans and provider networks.
We have partnered with Appointment Desk for years. They are a true extension of our practice providing a great service at a cost lower than internal staff. On average the services have been less than $36 per workday, which is far less than the cost of internal staff. The Appointment Desk professional receptionists have increased our appointments adding new patients with fewer missed calls and expands our scheduling hours beyond our typical office hours