Medical Practices

High Touch Medical Answering Services with a Difference

At Appointment Desk® we don’t just answer your phone and take a message like so many medical answering services. We differentiate ourselves by providing a full-service appointment scheduling solution to medical practices and physician networks seeking to increase revenue, improve patient experience and lower costs.

Our approach at Appointment Desk is collaborative and high touch with a focus on designing a customized appointment scheduling service that includes additional processes such as insurance verification, creating patient charts and providing patient instructions. There are so many benefits when you choose comprehensive appointment scheduiling over traditional medical answering services.

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Exclusive Benefits to Medical Practices and Physician Networks

In addition to all the benefits and features typical of our appointment scheduling service, our experience allows us to provide additional value to our clients in the medical field.

We routinely perform the following functions in over a dozen different practice management systems commonly used in the medical industry:

  • Verifying patient information
  • Setting up new patient charts
  • Verifying insurance
  • Scheduling or changing appointments on your calendar
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We understand insurance verification procedures and can design processes that ensure only eligible patients are scheduled for an appointment

We optimize use of our phone system to route appointment related calls to our professionals, while directing non-appointment related calls to your staff as available

We work directly with your staff to resolve non-appointment related calls that do come to us

We are accustomed to scheduling appointments for practices or networks with multiple locations, utilizing scripts and maps to determine the best location for each patient, in an effort to maximize appointments at each location

We routinely provide patients with specific instructions about what to bring to their appointment and provide them driving directions to your office

At Appointment Desk we make it easy for you to take full advantage of the benefits and features of our appointment scheduling service.

Benefits of Our Medical Reception Service

Increase Appointments

We provide your practice with extended business hours and coverage during lunch breaks or absences to make sure you don’t miss the opportunity to schedule more appointments.

Personalized Service

Our professional receptionists provide personalized service representing your practice.

Improve Patient Experience

We free up your front desk staff to better serve your patients in the office

Pay for Productive Time

Our fees are based on phone minutes used, which means you don’t pay for non-productive employee time.

 Reduce Human Resource Requirements

We hire, train and support employees, reducing the burden on your Human Resource function.

Reliable and Secure

We can assure you uninterrupted service using our highly secure and flexible cloud-based technology.

 Lower Overhead Costs

Our service minimizes the need for you to dedicate staff and space to support the appointment scheduling function.

Get started or call 888-244-5150 to learn how Appointment Desk can benefit your practice.

Start Your Medical Answering Services Today

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We facilitate an extensive interview with your team to determine the best design for your appointment scheduling process

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Forward Calls

Using the call forwarding feature and/or a phone menu option, your appointment related calls are automatically sent to our professional receptionists

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Schedule Appointments

We facilitate our professional receptionists schedule your appointments using a secure, online calendar tool OR by accessing your existing calendar

Get Started Today!

Call 888-244-5150 to a needs consultation and get your service up and running as soon as possible.

What our clients are saying

  • I think what's special is that I always receive positive feedback from my patients regarding appointment desk. They are amazed that they can actually speak to an "answering service", make the appointment or contact me if needed and are not frustrated. If one comment stands out, it's "whoever is answering your phone is so nice." Appointment Desk might be the first encounter that a new patient makes with my practice. A positive first impression can only help me.

    Gary Kantrowitz, DPM
  • The services at ADI have been such a blessing for me. Being a psychologist, I am unable to answer my phone during the day. ADI allows my clients to get a live voice when they contact my office instead of an answering machine, which I believe is invaluable these days. The people at ADI are extremely helpful. They set/reschedule appointments for me, answer client questions and only when necessary do they send people to my voice mail.

    Jennifer Dunham, LPC
  • Appointment Desk provides a centralized scheduling desk for over 40 providers, supporting calls from thousands of health plan members.   Their service has exceeded expectations and has increase the number of appointments scheduled substantially.  I would strongly recommended Appointment Desk service to other health plans and provider networks.

    Abby Grossa, CFO
  • We have partnered with Appointment Desk for years. They are a true extension of our practice providing a great service at a cost lower than internal staff. On average the services have been less than $36 per workday, which is far less than the cost of internal staff. The Appointment Desk professional receptionists have increased our appointments adding new patients with fewer missed calls and expands our scheduling hours beyond our typical office hours

    Donald Blum, DPM

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