At Appointment Desk® we don’t just answer your phone and take a message like so many medical answering services. We differentiate ourselves by providing a full-service appointment scheduling solution to medical practices and physician networks seeking to increase revenue, improve patient experience and lower costs.
Our approach at Appointment Desk is collaborative and high touch with a focus on designing a customized appointment scheduling service that includes additional processes such as insurance verification, creating patient charts and providing patient instructions. There are so many benefits when you choose comprehensive appointment scheduiling over traditional medical answering services.
In addition to all the benefits and features typical of our appointment scheduling service, our experience allows us to provide additional value to our clients in the medical field.
We routinely perform the following functions in over a dozen different practice management systems commonly used in the medical industry:
We understand insurance verification procedures and can design processes that ensure only eligible patients are scheduled for an appointment
We optimize use of our phone system to route appointment related calls to our professionals, while directing non-appointment related calls to your staff as available
We work directly with your staff to resolve non-appointment related calls that do come to us
We are accustomed to scheduling appointments for practices or networks with multiple locations, utilizing scripts and maps to determine the best location for each patient, in an effort to maximize appointments at each location
We routinely provide patients with specific instructions about what to bring to their appointment and provide them driving directions to your office
At Appointment Desk we make it easy for you to take full advantage of the benefits and features of our appointment scheduling service.
We provide your practice with extended business hours and coverage during lunch breaks or absences to make sure you don’t miss the opportunity to schedule more appointments.
Our professional receptionists provide personalized service representing your practice.
We free up your front desk staff to better serve your patients in the office
Our fees are based on phone minutes used, which means you don’t pay for non-productive employee time.
We hire, train and support employees, reducing the burden on your Human Resource function.
We can assure you uninterrupted service using our highly secure and flexible cloud-based technology.
Our service minimizes the need for you to dedicate staff and space to support the appointment scheduling function.
We facilitate an extensive interview with your team to determine the best design for your appointment scheduling process
Using the call forwarding feature and/or a phone menu option, your appointment related calls are automatically sent to our professional receptionists
We facilitate our professional receptionists schedule your appointments using a secure, online calendar tool OR by accessing your existing calendar
I think what's special is that I always receive positive feedback from my patients regarding appointment desk. They are amazed that they can actually speak to an "answering service", make the appointment or contact me if needed and are not frustrated. If one comment stands out, it's "whoever is answering your phone is so nice." Appointment Desk might be the first encounter that a new patient makes with my practice. A positive first impression can only help me.
The services at ADI have been such a blessing for me. Being a psychologist, I am unable to answer my phone during the day. ADI allows my clients to get a live voice when they contact my office instead of an answering machine, which I believe is invaluable these days. The people at ADI are extremely helpful. They set/reschedule appointments for me, answer client questions and only when necessary do they send people to my voice mail.
Appointment Desk provides a centralized scheduling desk for over 40 providers, supporting calls from thousands of health plan members. Their service has exceeded expectations and has increase the number of appointments scheduled substantially. I would strongly recommended Appointment Desk service to other health plans and provider networks.
We have partnered with Appointment Desk for years. They are a true extension of our practice providing a great service at a cost lower than internal staff. On average the services have been less than $36 per workday, which is far less than the cost of internal staff. The Appointment Desk professional receptionists have increased our appointments adding new patients with fewer missed calls and expands our scheduling hours beyond our typical office hours